I'm not seeing any events at all
If no data are coming through, make sure:
- The google tag manager container is saved and published.
- The trigger is based on a page view.
- You have the tag manager code in production on your website.
- Your confirmation page should trigger a script from google tag manager, then a tag.js script from analytics.skyscanner.net as per screenshot below:
I'm seeing events on the diagnostics page but not on the analytics page
Make sure that SAT is installed on your frontend, not your backend.
The SAT relies on cookies that are set on the browser on skyscanner.net; when the user redirects from Skyscanner to the partner’s webpage, a cookie is dropped on the browser containing the redirect ID (a unique value that Skyscanner generates) then when the SAT fires on the your webpage it sends us back that cookie so we can tie the conversion to a redirect. The redirect ID is not coded in the SAT script.
If you have installed SAT on a backend service then we won’t be able to get that cookie.