This policy applies only to:
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Skyscanner partners covered by the European Union’s Digital Services Act (DSA), and
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Specific types of restrictions on content and accounts
Skyscanner may take restrictive actions on your content or account if it believes you have violated the law or its internal policies, or it may choose not to act on a report you submitted about potentially illegal or policy-violating content. If this happens and you disagree with the decision, you may be able to refer the matter to an out-of-court dispute settlement body.
You may wish to first appeal Skyscanner’s decision through our internal appeals process, if available.
What is an out-of-court dispute settlement body under the DSA?
Out-of-court dispute settlement bodies are independent organizations with the expertise to assess the issues brought before them. Under the DSA, each EU Member State is required to certify such bodies to handle eligible disputes.
The European Commission maintains and updates a list of certified out-of-court dispute settlement bodies, which can be found on its website here.
What types of complaints are eligible for out-of-court dispute settlement under the DSA?
You may refer a matter to a certified out-of-court dispute settlement body under the following circumstances:
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The visibility or availability of your content or account has been restricted because the Skyscanner determined your content was illegal or violated its policies; or
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You reported content you believe violates the law or the Skyscanner’s policies, and Skyscanner did not act on the report.
How will Skyscanner comply with this process?
Skyscanner is required to cooperate with certified out-of-court dispute settlement bodies where mandated by law. However, Skyscanner is not necessarily bound by the outcomes of such proceedings.
Procedures for dispute resolution may vary based on the rules of the specific dispute settlement body and the laws of the relevant Member State. For more information, please refer to the official website of the dispute settlement body handling your case.
Additional options may be available
You may also be able to appeal a Skyscanner’s decision through its internal appeals process. If you’ve received communication about such an option, please follow the provided instructions. Note that you may only be entitled to one appeal per policy violation report.
Additionally, you retain the right to pursue legal action through the courts. For legal advice or to understand your rights, you may wish to consult with qualified legal counsel.