Accessing your feedback within the partner portal provides you with a unique opportunity to improve your customer experience using a holistic data source.
Skyscanner quality ratings include data from across the user journey, and look at five main categories of feedback: price accuracy, clear extra fees, customer service, ease of booking and other.
As well as getting an overarching view, you can filter by brand and market. Arranging your view in this way will help to uncover specific markets or brands that need more focus going forward.
Finally, if you want to dig into what users are feeding back, and uncover why you might be seeing an issue you can download your user feedback. This gives you access to more qualitative data, which can be a real starting point from which to improve your performance!