Accessing your feedback within the partner portal provides you with a unique opportunity to improve your customer experience using a holistic data source.
Skyscanner quality ratings include data from across the user journey, and look at five main categories of feedback: price accuracy, clear extra fees, customer service, ease of booking and other.
As well as getting an overarching view, you can filter by brand and market. Arranging your view in this way will help to uncover specific markets or brands that need more focus going forward.
Finally, if you want to dig into what users are feeding back, and uncover why you might be seeing an issue you can download your user feedback. This gives you access to more qualitative data, which can be a real starting point from which to improve your performance!
All partners with at least 100 surveys in the past 91 days in a given market will receive a market-specific rating or Partner Quality Score (PQS). A minimum of 500 redirects in 28 days is also required for customer feedback to be available. The feedback is updated on a weekly basis. More information regarding the Partner Quality Score is available here.