If the traveller's identity is recognised(logged in)and they make searches with the same search parameters (origin and destination, travel dates, travel party) within 24 hours, it's treated as a single search intent and the earliest event of the group is included in the report. If the identity is not recognised (not logged in) and a user makes searches with identical search parameters in the same environment (browser, platform) within 24 hours, it's also treated as a single search intent, where the first (earliest) event of the group is included in the report.
08-21-2025 Skyscanner Website Outage Resolved
We can confirm that our internal teams have investigated and resolved the issue that was responsible for the degradation of our Skyscanner Website and corresponding data. While the issue is resolved, some systems and data are still stabilizing and will do so over the next hours ,and days.
We thank you for your patience and ask that you please reach out to us if you are unable to see signs of recovery in the next 4 hours.