If the traveller's identity is recognised(logged in)and they make searches with the same search parameters (origin and destination, travel dates, travel party) within 24 hours, it's treated as a single search intent and the earliest event of the group is included in the report. If the identity is not recognised (not logged in) and a user makes searches with identical search parameters in the same environment (browser, platform) within 24 hours, it's also treated as a single search intent, where the first (earliest) event of the group is included in the report.
[17-09-2025] Partner Portal Outage Resolved
Our internal teams have identified the cause of the Partner Portal outage and have implemented a fix.
Please allow time for the changes to make it to production. If you still have issues after 2 hours, please reach out to our team by raising a new ticket and referencing the outage.