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08-21-2025 Skyscanner Website Outage Resolved
We can confirm that our internal teams have investigated and resolved the issue that was responsible for the degradation of our Skyscanner Website and corresponding data. While the issue is resolved, some systems and data are still stabilizing and will do so over the next hours ,and days.
We thank you for your patience and ask that you please reach out to us if you are unable to see signs of recovery in the next 4 hours.

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  1. Skyscanner Partner Support
  2. Data Products
  3. Travel Insights Reports FAQs

Travel Insights Reports FAQs

  • Are all segment and leg location codes in IATA?
  • How do I handle invalid characters in the csv files?
  • Why does my historical data contain empty columns?
  • What is a session ID?
  • What is a correlation ID?
  • How big is the file size for the TI raw data?
  • Can we receive historical data in v5 format?
  • How can we add and remove fields to the reports?
  • There is a small volume difference between Partner portal redirects and Travel Insights reports redirects (about 5-7%). Why is that? 
  • We found around 2% of destinations are missed in routes and destination country according to TI redirect data, could you please help confirm why this happened?
  • What is the selfTransfer field?
  • Could you give us more information about SearchLowestPriceRatio, ItineraryLowestPriceRatio?
  • Could you clarify which one of the price columns (“PriceUserCurrency”, “PriceCustomCurrency”) matches with the “Currency” column?
  • What happens to the ItineraryPosition ranking if somebody applies a filter to their search
  • Are redirects on inline ads included in Redirect volumes?
  • Why is TI data not a personal identifiable information (PII)?
  • How do you identify user location and coordinates? Are these the exact user's coordinates?
  • How do you measure travel distance between airports?
  • Why are there so many legs values?
  • Are we able to show in the data if the search results were filtered? (ie. filters to a specific airline, only show flights before 10am, etc.)
  • Do we remove duplicates from the data if somebody makes the same search very soon after their first search?
  • If the same person makes a search on desktop and then on a mobile device does the session ID follow them? (ie. can we tell that it was the same user making the search? How long do we keep the same sessionID for?
  • Can I link deduplicated TI searches to individual Search API sessions?
  • There is a ~20% less rows in v5 Search data when comparing to V4. Why is that?
  • What is the logic behind V5 searches deduplication process?
Skyscanner Partner Support