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[16-09-2025] Partner Portal Outage Resolved
Our internal teams have identified the cause of the Partner Portal outage and have implemented a fix.
Please allow time for the changes to make it to production. If you still have issues after 2 hours, please reach out to our team by raising a new ticket and referencing the outage.

If the same person makes a search on desktop and then on a mobile device does the session ID follow them? (ie. can we tell that it was the same user making the search? How long do we keep the same sessionID for?

Updated

The Session ID will follow the user only if the user is logged in on both devices (desktop and mobile), otherwise not. The SessionID is recalculated every 30 days

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