We have added properties. Why can't we find them?

Do you have an example of a property that is included in your property feed that is currently not showing on Skyscanner?

Q: When did you add the property to your catalogue feed?

A: We run our data release once a day (Mon-Fri), therefore we may not be showing the most up to date property data at all times. We begin the data release on Friday, which is subsequently released into production on the following Monday.

Please note: even though our data release runs once a week, this does not mean that a property added on Tuesday will be live the following Monday. We run our catalogue automation release first in order to detect any changes. We configure all of our partners catalogues at the integration stage in order to have a dynamic way of sourcing data. This is referred to as catalogue automation. This automation is only run once every 2 weeks, across all of our partner catalogues. Once the change is picked up, i.e an addition of a property, we will pass the catalogue through the DR. The complete process can therefore take up to 3 weeks to go live.

Q: Does your property feed include the following mandatory requirements?

• Hotel name using unicode latin character set
• Address - is it split out in the following fields
• Hotel street
• City
• Postcode/zipcode
• Country Code (ISO)
• Geographic coordinates - Latitude/longitude - is this accurate?
• Hotel id (internal)

A: The above list are all mandatory requirements when considering a property in our data release, therefore if the feed is missing any of these fields then this will result in the property being dropped. If this is the case for you, please update the catalogue feed accordingly and the issue should be resolved after our next release (this is under the assumption the data is accurate). 

Q: Does the feed match the other properties on Skyscanner i.e name, address etc.?

A: If you provide a different property name/address/geo coordinates there is a high likelihood that your property will not be matched during the data release. Therefore, it is important to check that the data in the feed is most accurate. If you believe the data that is currently on Skyscanner to be inaccurate, please contact us providing as much detail as possible.

Q: Is the property currently live on Skyscanner through another provider?

A: If the property is not currently live on Skyscanner it may be that you are the first partner to provide this property. This can sometimes happen with small independent properties. Unfortunately, in these cases the property will most likely be dropped due to the fact we cannot match it to another feed that would validate it.

If this guide does not answer your question/issue regarding missing properties, please feel free to reach out and we will investigate accordingly.