Our Flights Integration Process

Pre-integration and testing

First, a commercial agreement must be in place between Skyscanner and your organization. Your Skyscanner Commercial Manager will raise an internal ticket with your contact information. At this point, the Partner Services Team will reach out to you with a welcome message including information and guidance on:

• The technical questionnaire
• Keyword Revenue Tracking report setup
• Downstream Visibility Tracking
• Skyscanner IP access
• Partner and Payment Policies

We ask that you fill out the questionnaire with as much detail as possible to ensure a smooth integration. Please note that we cannot proceed with any development work until the technical questionnaire has been filled out with all mandatory information (including access and credentials to your production environment).

Please also note that we only work with production environments. No development work will be done on a test/staging environment.

Once these actions are completed, the team member assigned to the case will be in touch to collect any further information on technical documentation, logos, technical or operational limitations, or clarifications on the technical questionnaire. They will also conduct testing on all the components of the integration to prepare it for implementation by our engineering team.

Implementation

Once all of the technical requirements have been collated and testing is complete, the integration is placed into our development queue where it will be picked up by one of our Partner Engineers so that development can begin. This includes the implementation of the quote API, routes setup, deeplinks, tracking, revenue reports, and all other aspects of the integration.

If all requirements are in place, we can deploy the integration to our production environment. If you would prefer to coordinate a date before going live, our engineers will be in touch to agree on timelines before publishing any changes.

We cannot specify a timeline for this process, however, we ensure to keep you in the loop every step of the way. An accurate go-live date will only be possible to agree on once we have reached the final stages of development.

Post-implementation

Our teams will monitor the implementation once it’s deployed and confirm with you that everything works as expected. Once initial monitoring is complete, the integration task will be complete, and any new requests should be raised to our Partner Services team.